michelle e Xdn

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Verified Reviewer

Can't post on their actual site

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I ordered a pair of nice shoes. It took over a month to get to me. They were not leather or wooden as suggested in the photo. They were plastic with stickers that looked like wood on the heels. They were not at all worth the 40$ plus I spent on them, and I couldn't return for a refund.
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Loss:
$44
Pros:
  • Photos look nice
Cons:
  • Do not represent what they actually send to the customer

Preferred solution: Let the company propose a solution

User's recommendation: DO NOT BUY FROM THESE PEOPLE

Pat E Dai

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Verified Reviewer

Very dissatisfied with products and service!

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Wow, do I wish I would have checked these comments before purchasing. This is definitely a scam company. I ordered 11 items advertised as cotton blend. A partial order came...no cotton blends...wrong sizes. So I contacted them for returning the items. It seems I would have to send them to their return site in Guangzhou, China and to expect many days before a return on my purchase. Instead, to offset the cost of sending them halfway around the globe, they offered me a15% cash return on my money! What?!!! Do not order from this website unless you do not care about being ripped off!! Yes I am pissed!
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Loss:
$116
Cons:
  • Quality of merchandise does not match that as shown on website
  • Merchandise not as advertised and poor return service

Preferred solution: Full refund

Lynne B Mro

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Verified Reviewer

Delays, Shoddy Quality, Shipped from China

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Updated by user Apr 27, 2021

I received the 15% refund on my credit card for "alter the cloth". I estimate that the few clothes that could be altered to fit (two of the tops) would cost about triple what I was refunded.

Now, I am plagued with Annie Cloth ads all of the time on line.

I hope people are reading these reviews and taking everything into consideration. I'm out over $150 - and I hope it won't happen to anyone else.

Original review Mar 10, 2021
Unlike their advertising, orders are NOT shipped within 24 hours, and they take forever to arrive. THIS IS NOT A US-COMPANY. All items ship from China, and, if you are dissatisfied with anything, YOU pay the return shipping to China. The merchandise is ill-fitting, the material is shoddy, and everything smells of chemicals. Nothing is as pictured on the site. NONE of the merchandise I ordered fit me - and I purchase my clothes almost exclusively online from reliable US-based companies with no more than an occasional returned item. I was offered a 15% refund, saying "If there are any sizing issues, you can use this fund to alter the cloth." AVOID THIS COMPANY unless you are willing to risk your money on merchandise that is unusable.
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Loss:
$150
Pros:
  • Pretty pictures
Cons:
  • Not as pictured
  • Chemical smell
  • Poor fit

Preferred solution: Full refund

User's recommendation: DO NOT PURCHASE FROM THIS COMPANY

Amy W Cla

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Verified Reviewer

Placed an order

I am continually emailed my order is being processed. When will I expect to receive my order? Thank you
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Preferred solution: Deliver product or service ordered

Sara K Bqp

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Verified Reviewer

Items bought not delivered yet

Hi, I bought some items on April 3 and haven't received yet. Total came to $43.77.Just checking the status of being sent to me.I now have a new address . My old address was 5205 65th ave w University place, Wa 98467.My new is 502 South I st.Apt 9 Tacoma, wa 98405. If not in transit yet please send to my new address I still have contact with residents there but hasn't arrived yet. I don't know if this number has anything to do with but number on my bank pertaining to order was 740070****492000****270**** but might not have anything to do with order but thought I should send it if does,My e-mail is Sarajeankeely50@***.com if you could contact me.Thanks so much Sara Keely
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Pros:
  • You have cute stuff
  • Pricing style of products
  • Clothing appears beautiful online

Preferred solution: Deliver product or service ordered

User's recommendation: Very beautiful items at low price

Peggy L Lmz

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Verified Reviewer
| map-marker Barnwell, South Carolina

Order not received after ordering 17 days!

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I ordered a dress on March 8th, 2021 and my credit card was charged by someone or company named roselinlin. As of this date I have not received the dress. I have tried and tried to find out where my order is at no avail. I feel like I have been scammed and can't get any answers from anyone and NO DRESS! I feel like I have been scammed!NON
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User's recommendation: Do not buy from this company!!

Anonymous
map-marker San Diego, California

Your shopping bag dropped items when multiple. Problems with web site.

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Call 858428**** I Love the clothes. I am not a pissed customer. I tried to order 3 items. Would only accept 1 per order. Now what pay 3x shipping? Did not accept code sent to me from annie cloth!!
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Resolved
Dianne V

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Verified Reviewer
| map-marker Black Mountain, North Carolina

Resolved: I wish to cancel order # HB0BBoo34o941

Updated by user Apr 28, 2021

Company fixed the issue and I have been provided with full refund.

Original review Mar 29, 2021
I ordered several items from your company yesterday 3-28-21 and would like to cancel this order and be refunded. the total amount. Please send me an email to that effect. Thank you for your consideration. Diane Vibbert.
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User's recommendation: I have no recommendations at this time

1 comment
Dianne V

I am looking forward to hearing from Annie Cloth with regards to my request to cancel order # HB0BBoo340941 and am hoping for a full refund of $142,85. Gratefully, D. Vibbert

Anonymous
map-marker Pahrump, Nevada

I am having a very difficult time trying to return these 2 dresses as i am computer illiterate.

could yoi send me a R A so i take the pkg to the post office and return it. If one is not very computer savvy these directions are very difficult.
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Anonymous
map-marker Des Moines, Iowa

Disappointment

First time i ordered. First two shirts came and were cute and seem well-made but definitely run small. Not worth sending back. I waited for the poppy shirt for a long time. Looks beautiful on website. Received after a long time and looks nothing like the picture, except for vaguely the pattern. When I tried to send back, it was hard to understand the return process. When I went through the whole process, it said that I would have to return to China! Not worth the money, for sure. Won't buy from Annie Cloth again. China! Cheap shirth the
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User's recommendation: investigate more thoroughly and see the rating for that company. don't purchase from annie cloth.

Denise C Swr

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Verified Reviewer
| map-marker San Marcos, California

No answer when emailing you

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I ordered from Annie cloth for the first time and 2 packages came different times over 30 days. The first package had items in it and they were poor quality, uneven arms in length and very opaque. Tried to contact them online and no response . I tried again no response now my 15 days are up and it was not a final sale item nor lingerie etc. Same thing happened with second package three other items and none of these were final sale or lingerie. Try to contact them the second time within my 15 day. Still no reply. Now I have six items that I cannot use and just a waste of money! This company is not legit!!! Poor quality all around!! They will not respond to your request for returns.
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Loss:
$60

Preferred solution: Full refund

1 comment
Guest

Saved me from ordering from them after reading all the horrible reviews! Thanks to everyone who posted!

Barbara H Nuu

Poor service.

After placing my order with this company, I responded more than once to Annie Cloth to verify my shipping address. It mattered little as they shipped to the wrong post office in my area. Since this post office did not show a box in my name the package was disposed of. Annie Cloth says it was delivered and too bad for me and no credit will be issued. So now I have no merchandise and a charge to my account. The worse experience for me ordering online.
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Loss:
$62
Cons:
  • No merchandise but charged to my account

Preferred solution: Let the company propose a solution

User's recommendation: Please be aware. Another person’s experience, I totally will admit, may be more satisfying but my experience ordering from this company has been a fiasco.

Mary B Efu

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Verified Reviewer

Returns needed

My mother purchased 3 shirts, she is not happy w/ the quality and would like to return them. Says she needs approval from you first. She does not have email at this time and there were no tags on items.
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Preferred solution: Full refund

Michelle H Tae

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Verified Reviewer

SHABBY MAKE AND SIZED TO FIT A CHILD.

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Annie Cloth - SHABBY MAKE AND SIZED TO FIT A CHILD.
ORDER #HBOBB00283633, 12/2020. ORDERED PRETTY PARTY DRESS, THEY MISSED THE SITITCHING ALONG BOTH SIDES AND THE SIZE 3X FIT MY 10 YR OLD GRANDDAUGHTER... NOW THEY ONLY WANT TO REFUND ME $3.00... RIP OFF COMPANY, NEVER ORDER ANYTHING FROM CHINA..
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Loss:
$26
Pros:
  • Price
Cons:
  • Horrible construction and return policy

Preferred solution: Full refund

Brenda M Lgc

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Verified Reviewer

I haven’t received any of my order

I havent received any of the products I ordered! I placed the order on 4/7 I have tracking # that doesnt match my email. Ive been charged for these items at the time I placed the order!!! So now what? My tracking number is 125**** or another # Is YSU1Z
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Loss:
$177
Cons:
  • Order not complete
  • Shipping delays
  • Customer service lacking

Preferred solution: Deliver product or service ordered

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